CUSTOMER SERVICE

I am adding inventory to the website often. If you are looking for something and don't see it on the website, please use the Contact Us form or send an email to desiree@abstractserenity.com. I will try my best to find it for you.

I use USPS flat rate shipping and charge the cost of shipping. If the website overcharges you at any point, I will refund the difference. Insurance up to a $50 value is included. If you’d like additional insurance, that will be charged separately.

I am currently a one-person operation. I do my best to post new inventory as soon as new shipments are received.

When an order is received I try to get it packed and shipped the next day. If an order is placed on the weekend it is shipped Monday. Sometimes delays happen, but I will always try to notify customers and keep them updated.

You can absolutely request additional pictures if you are unsure about the size. Most crystals will have photos with a ruler and a scale to show the size, but the smaller stones or bulk items will not. I want you to be 100% sure that it's the right crystal for you.

Yes. As soon as your order is ready to ship, you will receive an email notification with the tracking information.

Packages are taken to the post office the same day they are packed. USPS does not always update tracking information in a timely manner.

You can submit your question through the Contact Us page, through the website chat, or send an email to abstractserenity1@gmail.com. I try to answer all questions within 24 hours.